Terms of Service

1. Scope

These terms apply to all campaign, production and distribution services provided by convince me GmbH to business customers. Deviating customer terms only apply where we have accepted them in writing. Individual campaign agreements take precedence over these terms.

2. Services

The scope of each engagement follows the accepted campaign proposal: platform mix, view target, creative volume, markets and duration. We select and coordinate the accounts used for distribution. Substitution of individual accounts during a campaign is permitted where the agreed target and category fit are maintained.

3. View targets and delivery

Campaigns are planned against view targets. Platform delivery cannot be guaranteed by any provider, so targets are commitments to plan, place and reallocate towards the target — not a warranted result. Where a target is missed, the agreed remedy applies: additional placements at no extra cost within the following flight, or a pro-rata credit as set out in the campaign agreement.

4. Client obligations

• Provide briefs, assets, rights clearances and approvals in the agreed timeframes
• Warrant that supplied material is free of third-party rights that prevent distribution
• Name an authorised contact for approvals; delays in approval shift the schedule accordingly
• Provide exclusion lists before the campaign starts

5. Fees and payment

• Campaign minimum €12,000 including a one-off setup fee, unless agreed otherwise
• Invoices are payable within 14 days net; distribution budget is invoiced before go-live
• Retainers are invoiced monthly in advance
• Prices are net of VAT, which is added at the applicable statutory rate

6. Cancellation

Campaigns can be cancelled before go-live against reimbursement of costs already incurred, including booked placements and completed production. After go-live, placements already booked with the network are non-refundable. Retainers may be terminated monthly after the initial term.

7. Rights

Content produced for the client transfers to the client on full payment, including for paid amplification. We may reference the campaign anonymously as a case study; naming the client requires written approval.

8. Compliance

All paid placements are labelled according to platform rules and local advertising law. We do not use bots, view farms or synthetic engagement. The client is responsible for the regulatory compliance of the advertised product in each target market, including gambling, financial and prediction-market regulation.

9. Liability

We are liable without limitation for intent and gross negligence, and for injury to life, body or health. For slight negligence we are liable only for breach of essential contractual obligations, limited to foreseeable damage typical for this type of contract, and in total to the fee paid for the campaign concerned.

10. Governing law

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Place of jurisdiction for merchants is Hamburg, Germany. Should individual provisions be invalid, the remainder of the contract stays in force.